%# BEGIN BPS TAGGED BLOCK {{{
%#
%# COPYRIGHT:
%#
%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
%#                                          <sales@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
%#
%#
%# LICENSE:
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
%# General Public License for more details.
%#
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
%# 02110-1301 or visit their web page on the internet at
%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
%#
%#
%# CONTRIBUTION SUBMISSION POLICY:
%#
%# (The following paragraph is not intended to limit the rights granted
%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
%# you choose to contribute your changes and enhancements to the
%# community by submitting them to Best Practical Solutions, LLC.)
%#
%# By intentionally submitting any modifications, corrections or
%# derivatives to this work, or any other work intended for use with
%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
%# you are the copyright holder for those contributions and you grant
%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
%# royalty-free, perpetual, license to use, copy, create derivative
%# works based on those contributions, and sublicense and distribute
%# those contributions and any derivatives thereof.
%#
%# END BPS TAGGED BLOCK }}}
<table>
  <tr class="id">
    <td class="label"><&|/l&>Id</&>:</td>
    <td class="value"><%$Ticket->Id %></td>
  </tr>
  <tr class="status">
    <td class="label"><&|/l&>Status</&>:</td>
    <td class="value"><% loc($Ticket->Status) %></td>
  </tr>
% if ( !$Ticket->QueueObj->SLADisabled ) {
  <tr class="sla">
    <td class="label"><&|/l&>SLA</&>:</td>
    <td class="value"><% loc($Ticket->SLA) %></td>
  </tr>
% }
% if ($show_time_worked) {
% if ($Ticket->TimeEstimated) {
  <tr class="time estimated">
    <td class="label"><&|/l&>Estimated</&>:</td>
    <td class="value"><& ShowTime, minutes => $Ticket->TimeEstimated &></td>
  </tr>
% }
% $m->callback( %ARGS, CallbackName => 'AfterTimeEstimated', TicketObj => $Ticket );
% if ($Ticket->TimeWorked) {
  <tr class="time worked sum">
    <td class="label"><&|/l&>Worked</&>:</td>
    <td class="value"><& ShowTime, minutes => $Ticket->TimeWorked &></td>
  </tr>
% }
% if ( keys %$time_worked ) {
<tr class="time worked by-user">
  <td class="label"><&|/l&>Users</&>:</td>
  <td>
    <table>
%   for my $user ( keys %$time_worked ) {
      <tr>
        <td class="value"><% $user %>:</td>
        <td class="value"><& /Ticket/Elements/ShowTime, minutes => $time_worked->{$user} &></td>
      </tr>
%   }
    </table>
  </td>
</tr>
% }
% $m->callback( %ARGS, CallbackName => 'AfterTimeWorked', TicketObj => $Ticket );
% if ($Ticket->TimeLeft) {
  <tr class="time left">
    <td class="label"><&|/l&>Left</&>:</td>
    <td class="value"><& ShowTime, minutes => $Ticket->TimeLeft &></td>
  </tr>
% }
% }
% $m->callback( %ARGS, CallbackName => 'AfterTimeLeft', TicketObj => $Ticket );
  <tr class="priority">
    <td class="label"><&|/l&>Priority</&>:</td>
    <td class="value"><& ShowPriority, Ticket => $Ticket &></td>
  </tr>
% $m->callback( %ARGS, CallbackName => 'AfterPriority', TicketObj => $Ticket );
%# This will check SeeQueue at the ticket role level, queue level, and global level
% if ($Ticket->CurrentUserHasRight('SeeQueue')) {
  <tr class="queue">
    <td class="label"><&|/l&>Queue</&>:</td>
    <td class="value"><& ShowQueue, Ticket => $Ticket, QueueObj => $Ticket->QueueObj &></td>
  </tr>
% }
% $m->callback( %ARGS, CallbackName => 'AfterQueue', TicketObj => $Ticket );
  <& /Ticket/Elements/ShowCustomFields, Ticket => $Ticket, Grouping => 'Basics', Table => 0 &>
% if ($UngroupedCFs) {
  <& /Ticket/Elements/ShowCustomFields, Ticket => $Ticket, Grouping => '', Table => 0 &>
% }
% $m->callback( %ARGS, CallbackName => 'EndOfList', TicketObj => $Ticket );
</table>
% $m->callback( %ARGS, CallbackName => 'AfterTable', TicketObj => $Ticket );
<%ARGS>
$Ticket => undef
$UngroupedCFs => 0
</%ARGS>
<%init>
my $time_worked;
my $show_time_worked = $Ticket->CurrentUserCanSeeTime;
if ( $show_time_worked && $Ticket->TimeWorked ) {
    my $time_worked_attr = $Ticket->FirstAttribute('TimeWorked');

    if ($time_worked_attr) {
        $time_worked = $time_worked_attr->Content;
    } else {
        $time_worked = {};
        my $transactions = $Ticket->Transactions;
        $transactions->Limit(
            FIELD     => 'Type',
            VALUE     => 'Set',
            SUBCLAUSE => 'timeworked',
        );

        $transactions->Limit(
            FIELD           => 'Field',
            VALUE           => 'TimeWorked',
            SUBCLAUSE       => 'timeworked',
            ENTRYAGGREGATOR => 'AND',
        );

        $transactions->Limit(
            FIELD           => 'TimeTaken',
            VALUE           => 0,
            OPERATOR        => '>',
            SUBCLAUSE       => 'timeworked',
            ENTRYAGGREGATOR => 'OR',
        );

        while ( my $txn = $transactions->Next ) {
            $time_worked->{ $txn->CreatorObj->Name } += $txn->TimeTaken
              || $txn->NewValue - $txn->OldValue;
        }
        $Ticket->SetAttribute( Name => 'TimeWorked', Content => $time_worked );
    }
}

</%init>
